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Thread: Log in Problem

  1. #1
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    Log in Problem

    Somehow, I managed to create 2 accounts, name and name2. Both had the same password. As Admin, I removed one of them and now the remaining one cannot login getting a message that says "We can't sign into your account". "Dismissing" the message allows temp access but without being able to create or save anything. I tried changing the password which worked, but still cannot get full access. The account type is "normal" not "admin". I've tried logging out and back in a couple of times and also rebooting. Is the only way to fix this to remove the account and create a new one?

  2. #2
    WS Lounge VIP mrjimphelps's Avatar
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    You need to log in as admin, create a new account, then remove the old one.

    Before doing so, decide if you want the new account to be a Microsoft account or a local account.

  3. #3
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    Thanks for the reply. Sorry it took so long to respond. I really screwed something up compounding the problems I was already having. I have re-installed Win10 and all is well again.
    Thanks

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