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  1. #1
    5 Star Lounger
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    Network Printer Problem

    I have a home network and 2 computers. Also I have a printer/scanner that connects to the network via Wi-Fi. My PC can see the printer on the network and use it but my wife's PC cannot see the printer or connect to it. Both computers can see the other computer on the network.

    I'm hoping someone here can help me get the problem of no-printing from my wife's computer.

    Thanks,
    Bill

  2. #2
    Administrator Rick Corbett's Avatar
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    Are both PC's using the same version of Windows 10? Version 1709 now removes SMBv1 support if it's not used. To check, do the following on both PC's and compare the results:

    1. Right-click on Start, select Run and enter control.
    2, When Control Panel opens, click on Programs and Features.
    3. When the new dialog opens, click on Turn Windows features on or off in the left-hand pane.
    4. Scroll down to SMB 1.0/CIFS File Sharing Support, expand the category and compare the settings between each PC. For example:
    win 10 features - smb.png

    Hope this helps...
    Last edited by Rick Corbett; 2018-03-07 at 20:17.

  3. The Following User Says Thank You to Rick Corbett For This Useful Post:

    bbearren (2018-03-10)

  4. #3
    Administrator jwitalka's Avatar
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    Also make sure your wife has the same settings in Control Panel> Network and Sharing Center > Advanced Sharing Settings.

    Jerry

  5. #4
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    If you can see the printer you should be able to see the IP address and DNS name.
    You can add a printer manually and specify the DNS name as the printer. The PC will find it and sort out a driver (hopefully).

    Control Panel > Hardware > Devices and Printers > Add a printer.
    Stop the search.
    Select "The printer I want isn't listed".
    Add a printer using a TCP/IP address or hostname.
    Enter the DNS name in the Hostname or IP address field.
    Follow your nose to install the drivers.

    cheers, Paul

  6. #5
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    The latest cumulative update for version 1709 contains fixes for network devices becoming unavailable/unrecognized.
    Joe

  7. #6
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    William, greets.
    In my setup here, I first connected the printer via a USB cable, it was readily seen by all PCs and resolved the connection on WiFi as selected then on a dialogue that came on screen. This was with an HP 3in1 printer. Look for that screen from the maker of your printer, a CD perhaps was supplied with it ?
    I hope that you will sort it out as it is quite nice to print via W/L.
    Be good. Jean.

  8. #7
    Super Moderator bbearren's Avatar
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    I have an HP All-In-One and I use Scan to Network Folder frequently. When it broke, I started using Scan to Computer (which doesn't allow as many options) and tried to figure out what was up with the Network Folder. Rick's post #2 was the answer for both my laptop and my desktop.

    It's all good now.
    Create a fresh drive image before making system changes, in case you need to start over!

    "The problem is not the problem. The problem is your attitude about the problem. Savvy?"—Captain Jack Sparrow "When you're troubleshooting, start with the simple and proceed to the complex."—M.O. Johns "Experience is what you get when you're looking for something else."—Sir Thomas Robert Deware.
    Unleash Windows

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