Results 1 to 10 of 10
  1. #1
    3 Star Lounger KIWIpeteW's Avatar
    Join Date
    May 2015
    Location
    New Zealand
    Posts
    271
    Thanks
    130
    Thanked 16 Times in 16 Posts

    Surface Book Constant restart UNHAPPY FACE

    Hi every one,my wife bought a Microsoft Surface Book I5 128 GB 8 GB about 18 months ago and for the last couple of months it's been giving the unhappy face with ''Your PC ran into a problem........ '' Stop code PDC_WATCHDOG_TIMEOUT (I think the other restarts said a different code but cant find where I recorded it right now.)
    If I should be contacting Microsoft first just let me know and I will do that. I tried to goggle the problem with no luck. Also I tried to find where the problem files get logged (in Event Viewer) so I could post it to here or send to Microsoft but can not find the logs (been locked out of The Lounge but that's a whole different story we will leave well alone. Just saying...)
    Anyway yesterday the unhappy face appeared and the Surface book started making a loud fan spinning noise until it restarted and went back to normal which was the first time we have ever heard the fan going. As far as fan noise goes this has been very good and silent as it does not get hot like most laptops. The constant restarts are one thing but this fan noise is a worry. When I say constant that is about once a day and sometimes I notice it restarting when it's not being used and on charge. No important data has been lost yet due to the sudden restarts but it is a matter of time. Can't see the point in returning it with the warranty.

    Thanks in advance for any help or advice that can be given

    Pete Woods

  2. #2
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    24,179
    Thanks
    5
    Thanked 1,180 Times in 1,033 Posts
    Do you have the latest firmware updates?
    Joe

  3. The Following User Says Thank You to JoeP517 For This Useful Post:

    KIWIpeteW (2018-04-17)

  4. #3
    Silver Lounger lumpy95's Avatar
    Join Date
    Feb 2013
    Location
    Mojave Desert CA
    Posts
    2,194
    Thanks
    322
    Thanked 242 Times in 201 Posts
    As Joe referred to, there are some updates ( including a firmware update ) that came out on April 12.
    The link I found is for Surface/Surface Pro https://support.microsoft.com/en-us/...update-history
    Hope this helps

  5. The Following User Says Thank You to lumpy95 For This Useful Post:

    KIWIpeteW (2018-04-17)

  6. #4
    3 Star Lounger KIWIpeteW's Avatar
    Join Date
    May 2015
    Location
    New Zealand
    Posts
    271
    Thanks
    130
    Thanked 16 Times in 16 Posts
    Quote Originally Posted by JoeP517 View Post
    Do you have the latest firmware updates?
    Yes I download the Windows updates every month thanks Joe. Is that what you mean by firmware updates.

  7. #5
    3 Star Lounger KIWIpeteW's Avatar
    Join Date
    May 2015
    Location
    New Zealand
    Posts
    271
    Thanks
    130
    Thanked 16 Times in 16 Posts
    Quote Originally Posted by lumpy95 View Post
    As Joe referred to, there are some updates ( including a firmware update ) that came out on April 12.
    The link I found is for Surface/Surface Pro https://support.microsoft.com/en-us/...update-history
    Hope this helps
    Hi. Im just rushing out again so I will check out your link later on. If a update fixes the problem that will be great.
    Thanks

  8. #6
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    24,179
    Thanks
    5
    Thanked 1,180 Times in 1,033 Posts
    If you have a Microsoft store nearby you ought to consider taking it there.
    Joe

  9. #7
    5 Star Lounger Lugh's Avatar
    Join Date
    Jun 2010
    Location
    Indy
    Posts
    872
    Thanks
    214
    Thanked 120 Times in 104 Posts
    Quote Originally Posted by JoeP517 View Post
    If you have a Microsoft store nearby
    Nearest is Sydney, they're not in NZ yet.
    Lugh.
    ~
    Dell Alienware Aurora R6 (new 2017)
    Win10 Home x64 1709; Office 365 x32
    GeForce GTX 1060; 16GB DDR4 2400
    256G SSD, 1TB HD

  10. #8
    5 Star Lounger Lugh's Avatar
    Join Date
    Jun 2010
    Location
    Indy
    Posts
    872
    Thanks
    214
    Thanked 120 Times in 104 Posts
    Quote Originally Posted by KIWIpeteW View Post
    PDC_WATCHDOG_TIMEOUT
    This post says:
    Quote Originally Posted by Afy
    unplug your machine for about 10-20 seconds and reboot. Normally will clear it up
    You might find useful info in MS's Surface forum.
    Lugh.
    ~
    Dell Alienware Aurora R6 (new 2017)
    Win10 Home x64 1709; Office 365 x32
    GeForce GTX 1060; 16GB DDR4 2400
    256G SSD, 1TB HD

  11. The Following User Says Thank You to Lugh For This Useful Post:

    KIWIpeteW (2018-04-22)

  12. #9
    3 Star Lounger KIWIpeteW's Avatar
    Join Date
    May 2015
    Location
    New Zealand
    Posts
    271
    Thanks
    130
    Thanked 16 Times in 16 Posts

    Solved

    I fixed the restarting problem but not sure what the problem was but I used the Surface Diagnostic Toolkit
    I lost the link that Microsoft sent me but its easy to find on the web. It updates the Surface Book and does a bunch of test of drivers etc. It never solved it straight away but it within a day or 2 the Surface Book came normal again. I do believe this tool works for all the Surface Books. My wife uses the laptop with the screen unattached (then reattached) and turned the opposite way as she uses the onscreen key board in Thai and the test had me remove and put back on twice and I think this may have been part of the problem.
    Thanks for the help.
    Pete

  13. #10
    Administrator Rick Corbett's Avatar
    Join Date
    Dec 2009
    Location
    South Glos., UK
    Posts
    3,140
    Thanks
    146
    Thanked 845 Times in 681 Posts
    Good to hear that the issue has been resolved. Thanks for posting back.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •