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  1. #1
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    Outlook.com /e-mails missing?

    I have used outlook.com as a secondary address for a couple of months now. I thought it was just okay for what I use it for except the messages I stuck in a folder I created called "Saved Messages" are no longer there. For instance, got a couple of messages from Netgear about updating that I save or messages about things I have purchased with shipping info..nothing devastating but very annoying. Looked on the web for a simple solution and then discovered people with all sorts of problems, most of them many years old. I know I haven't deleted them, nor have I messed with any of the settings. Is there a solution to the disappearing messages or a way to find them? I am using outlook.com locally and not via my Microsoft account. I don't know if that would cause a problem.I certainly haven't been able to find the answer. Thanks. Diane
    Homebuilt PC--Corsair Graphite 760T (W) Tower; Intel Haswell-E I7 5930K; 16GB G.Skill Ripjaws DDR4@2666MHz; ASRock X99 Extreme 6 Mobo; Corsair AX860i Platinum 860W PSU; Corsair H110 Cooler; EVGA GeForce GTX980 AC/SC videocard; Crucial MX 100 512GB SSD; Spinner 3TB WD Black; Asus Blu-Ray; Asus DVD/RW; 3 Bitfenix greens; Coolermaster 240mm; EaseUS Backup; USB3 Toshiba B/up drive; Office 2007;Windows 10 Pro

  2. #2
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    If you're using the Outlook program locally; try View, Reset View on that folder.

  3. #3
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    Pls, don't laugh...I have not been able to find a "view" function anywhere in Outlook.com.

    I have right clicked, left clicked on the folders in question; the drop down reveals the following functions: add to favorites, create new sub-folders, rename, delete, move, empty folder, don't sync, and pin to start. Not a "view" in sight.
    Homebuilt PC--Corsair Graphite 760T (W) Tower; Intel Haswell-E I7 5930K; 16GB G.Skill Ripjaws DDR4@2666MHz; ASRock X99 Extreme 6 Mobo; Corsair AX860i Platinum 860W PSU; Corsair H110 Cooler; EVGA GeForce GTX980 AC/SC videocard; Crucial MX 100 512GB SSD; Spinner 3TB WD Black; Asus Blu-Ray; Asus DVD/RW; 3 Bitfenix greens; Coolermaster 240mm; EaseUS Backup; USB3 Toshiba B/up drive; Office 2007;Windows 10 Pro

  4. #4
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    Quote Originally Posted by PeachesP View Post
    Pls, don't laugh...I have not been able to find a "view" function anywhere in Outlook.com. I have right clicked, left clicked on the folders in question; the drop down reveals the following functions: add to favorites, create new sub-folders, rename, delete, move, empty folder, don't sync, and pin to start. Not a "view" in sight.
    I am apparently using Mail & Calendar for Windows 10, no longer called outlook mail or whatever Msoft renamed it., I'd guess; just frustrated at my inability to find my messages in my Saved Messages folder created for just that purpose.. Never thought such a simple thing wouldn't be so simple. Sorry, I posted this is the wrong place.
    Last edited by PeachesP; 2018-04-16 at 07:02.
    Homebuilt PC--Corsair Graphite 760T (W) Tower; Intel Haswell-E I7 5930K; 16GB G.Skill Ripjaws DDR4@2666MHz; ASRock X99 Extreme 6 Mobo; Corsair AX860i Platinum 860W PSU; Corsair H110 Cooler; EVGA GeForce GTX980 AC/SC videocard; Crucial MX 100 512GB SSD; Spinner 3TB WD Black; Asus Blu-Ray; Asus DVD/RW; 3 Bitfenix greens; Coolermaster 240mm; EaseUS Backup; USB3 Toshiba B/up drive; Office 2007;Windows 10 Pro

  5. #5
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    The Mail App in W10 has been updated during its lifespan. It is better than it was but I知 afraid it痴 still not what it should be. In my limited experience during trials of this App, created folders (from within Mail) don稚 always show or just disappear. I found that a better way to try and control created folders is to login to your on-line outlook.com account and create the folder there. That folder is then reproduced in the Mail App assuming you are connected to the internet when opening the App. Have a look in your on-line account and see if the missing folder shows there for you to retrieve the missing messages. I can't seem to control the formatting of this post. Editing doesn't help either.
    Last edited by -Moonshine-; 2018-04-16 at 07:13.

  6. #6
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    Thanks for answering.

    It is not an uncomplicated matter to find an answer to an Outlook.com/Windows Mail/LiveMail/Mail&Calendar for Windows 10. I spent all morning trying to solve this. Deleting the account and re-adding it did it for me. I wish I hadn't started using it even for a secondary email, but now it is what it is.... just plain messy. But, on the upside, nothing was lost and all the messages in the several folders that I have saved were all there.

    Diane
    Homebuilt PC--Corsair Graphite 760T (W) Tower; Intel Haswell-E I7 5930K; 16GB G.Skill Ripjaws DDR4@2666MHz; ASRock X99 Extreme 6 Mobo; Corsair AX860i Platinum 860W PSU; Corsair H110 Cooler; EVGA GeForce GTX980 AC/SC videocard; Crucial MX 100 512GB SSD; Spinner 3TB WD Black; Asus Blu-Ray; Asus DVD/RW; 3 Bitfenix greens; Coolermaster 240mm; EaseUS Backup; USB3 Toshiba B/up drive; Office 2007;Windows 10 Pro

  7. #7
    5 Star Lounger Lugh's Avatar
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    Diane, consider using Outlook用art of your Office 2007葉o periodically download your emails from your web accounts. You then have a painless backup in case of hiccups like you've met.
    Lugh.
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  8. #8
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    Quote Originally Posted by Lugh View Post
    Diane, consider using Outlook用art of your Office 2007葉o periodically download your emails from your web accounts. You then have a painless backup in case of hiccups like you've met.
    Lugh: Thanks. I did a clean Windows install back @ Fall Creators and never did put Office 2007 back on my PC. I just hated the thought of another humongous set of updates; have been using Open Office w/o issues. Never fixed my signature either. My bad. D.
    Homebuilt PC--Corsair Graphite 760T (W) Tower; Intel Haswell-E I7 5930K; 16GB G.Skill Ripjaws DDR4@2666MHz; ASRock X99 Extreme 6 Mobo; Corsair AX860i Platinum 860W PSU; Corsair H110 Cooler; EVGA GeForce GTX980 AC/SC videocard; Crucial MX 100 512GB SSD; Spinner 3TB WD Black; Asus Blu-Ray; Asus DVD/RW; 3 Bitfenix greens; Coolermaster 240mm; EaseUS Backup; USB3 Toshiba B/up drive; Office 2007;Windows 10 Pro

  9. #9
    5 Star Lounger Lugh's Avatar
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    Any other desktop client will do, eg Thunderbird, eM Client, Opera Mail, Mailbird.

    All you want is to periodically download all your web mail so you have a local readable backup.
    Lugh.
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  10. The Following User Says Thank You to Lugh For This Useful Post:

    PeachesP (2018-04-23)

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