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  1. #16
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    If you use a third party anti-virus product did you disable it before starting the update?
    Did you remove any USB devices (DVD, HD) before starting the update?
    Did you use the Media Creation Tool?
    Joe

  2. #17
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    Joe, I'm running the Windows Defender Security Centre and Malwarebytes. Should I have disabled these and
    the Windows Defender Firewall?

    The only USB devices are the printers but they are switched off.

    I used the Feature update to Windows 10, 1803 via WU, not the Media Creation Tool
    Thanks

  3. #18
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    If you are running Malwarebytes Pro I'd disable it. The others should be OK.

    Try the Media Creation Tool. Create it for another PC so you get the whole Windows 10 download.
    Joe

  4. #19
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    Joe, before I received your message today, I ran the Windows 10 Update Assistant with MWB
    disabled.
    The update gets as far as 75%, then gives me the message "Your PC ran into a problem and needs to restart."
    It restarts a couple of times, then says going back to previous version. It then booted up normally.
    This time I never had to use the rescue media to get going again.
    Is using the Media Creation Tool a complicated process?
    Thanks

  5. #20
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    NO. It is not complicated.
    Joe

  6. #21
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    Thank you, Joe.

  7. #22
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    Tried to install update 1803 with the ISO image which failed. Received a blue screen with the following:-
    "We couldn't install Windows 10.Error 0xC1900101-0x40017.
    The installation failed in SECOND_BOOT phase with an error during BOOT operation."

    We've set your PC back to the way it was right before you started installing Windows 10.

    I then tried installing with disk created with the MCT. I got the usual Working on updates, your PC will restart several times etc.
    At 75% the PC restarts, and I get a Blue Screen " Your PC ran into a problem and needs to restart." After a few attempts to restart
    Message "Restoring your PC to previous version of Windows....
    Message again "Your PC ran into a problem and needs to restart."

    I just restart with the Macrium Backup to get back up and running.

    Please can anyone help me further.

  8. #23
    Super Moderator bbearren's Avatar
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    Once you get back up and running, I suggest opening an elevated Command Prompt and running

    dism /online /cleanup-image /restorehealth

    to insure that your system is ready for the upgrade.
    Create a fresh drive image before making system changes, in case you need to start over!

    "The problem is not the problem. The problem is your attitude about the problem. Savvy?"—Captain Jack Sparrow "When you're troubleshooting, start with the simple and proceed to the complex."—M.O. Johns "Experience is what you get when you're looking for something else."—Sir Thomas Robert Deware.
    Unleash Windows

  9. #24
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    Ran the DISM in an elevated Command Prompt.
    Ran the Windows 10 1803 disk created for MCT.
    Still no success.

    Got blue screen :-
    Recovery.
    Your PC couldn't start properly.
    A required device isn't connected or can't be accessed.
    Error Code 0xc000000e. You'll need to use recovery tools. If you don't have any
    installation media (like a disk or USB device), contact your PC administrator or PC/Device manufacturer.

    Where to from here please?
    Thanks

  10. #25
    Super Moderator bbearren's Avatar
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    That error code indicates a problem in the BCD store.

    Boot from your 1803 media. Select your language, then click "Next". On the following screen, select "Repair this computer" in the lower left corner. In the "Choose an option" screen, select "Troubleshoot". In the "Troubleshoot" screen select "Advanced options". In the "Advanced Options" screen select "Command Prompt". Once the Command Prompt opens, these are the commands you will use. Type them in (one at a time), then hit enter after each one. You should get "The operation completed successfully" after each command is executed. Type the next command, then hit enter.

    bootrec /fixmbr
    bootrec /fixboot
    bcdedit /export c:\bcdbackup
    attrib c:\boot\bcd -h -r -s
    ren c:\boot\bcd bcd.old
    bootrec /rebuildbcd

    After this last command, bootrec will scan your PC for Windows installations. When it finds your installation it will declare that it has successfully scanned Windows installations, then list the installation and its location. You will be asked if you want to "Add installation to boot list? Yes(Y)/No(N)/All(A):" Type y and hit Enter. Then type exit and hit Enter.

    You will revert to the "Choose an option" screen. The "Continue" option should also say "Exit and continue to Windows 10". If that is the case, select "Continue" and the PC should boot into Windows. Try the upgrade once more.

    If you don't see "Exit and continue to Windows 10", select "Turn off your PC". Remove the 1803 media and start the PC. It should boot into Windows.

    Insert your 1803 media again and try the upgrade once more.
    Last edited by bbearren; 2018-05-16 at 09:36.
    Create a fresh drive image before making system changes, in case you need to start over!

    "The problem is not the problem. The problem is your attitude about the problem. Savvy?"—Captain Jack Sparrow "When you're troubleshooting, start with the simple and proceed to the complex."—M.O. Johns "Experience is what you get when you're looking for something else."—Sir Thomas Robert Deware.
    Unleash Windows

  11. The Following User Says Thank You to bbearren For This Useful Post:

    DaveBRenn (2018-05-16)

  12. #26
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    Thanks bbearren, I will give that a go and advise.

  13. #27
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    Hi bbearren, hit the following on Command Prompt.
    When Command Prompt opened the Message at the top was "Microsoft Windows [Version 10.0.17134.1].
    Not enough memory resources are available to process this command."
    I then went ahead with the first command bootrec /fixmbr- operation completed successfully.
    bootrec /fixboot - access denied, so I never went any further.

  14. #28
    Super Moderator bbearren's Avatar
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    Which of these does your Command Prompt look like?

    X:\Windows\System32>

    or

    C:\Windows\System32>
    Create a fresh drive image before making system changes, in case you need to start over!

    "The problem is not the problem. The problem is your attitude about the problem. Savvy?"—Captain Jack Sparrow "When you're troubleshooting, start with the simple and proceed to the complex."—M.O. Johns "Experience is what you get when you're looking for something else."—Sir Thomas Robert Deware.
    Unleash Windows

  15. #29
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    The one with the X.

    X:\Sources>bootrec /fixboot. Access is Denied.
    Last edited by DaveBRenn; 2018-05-16 at 11:27.

  16. #30
    Super Moderator bbearren's Avatar
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    Skip the /fixboot step and proceed with the next command.
    Create a fresh drive image before making system changes, in case you need to start over!

    "The problem is not the problem. The problem is your attitude about the problem. Savvy?"—Captain Jack Sparrow "When you're troubleshooting, start with the simple and proceed to the complex."—M.O. Johns "Experience is what you get when you're looking for something else."—Sir Thomas Robert Deware.
    Unleash Windows

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