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  1. #1
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    Updating doing a job on my W7

    Over the recent weeks, since December's Windows, etc. Tuesday updates, at least one update each time has been creating the same problem. I am wondering if someone can suggest a particular FixIt or other path to find out and cure the problem.
    I am running W7, fully updated, on an i5 PC, 8GB RAM, Windows Essentials, Malwarebytes Premium, and Acronis 2019 (and MS Office 2013). I am a senior citizen with conservative tastes, plenty of cybersecurity caution, relatively little time for the Internet, no social media, no "apps" (my list of programs is careful and specific to tasks, no games, no sharing with a smartphone, or whatever else). I work an IT job (MS Office specialist) but am no Windows power user.
    The problem is symptomized by the following: Rebooting takes 10 minutes, give or take, and everything is very slow. After logging in, the desktop comes up blank initially and shows a small message in the bottom right corner, in three lines: Windows 7, Build 7601, This copy of Windows is not genuine. The taskbar internet connection icon at right has a perpetual blue circle (though it has sometimes eventually turned to the red X), during which both Win Essentials and Malwarebytes cannot connect and show the warning when opened. I cannot get to system controls—such as Restore Point. When I go to log out or restart, I get the screen showing that some program is preventing windows from logging off. After a minute, it indicates the program, saying that windows Explorer is "playing a sound…." That stays there unless I force logoff. Then Windows takes several minutes, or more, to shut down.
    I have solved the problem by booting into safe mode, which allows me to get to the restore points.
    During the first round of this in December, the computer was set for automatic update installation. The problem update turned out to be a particular ~55MB windows update. I have changed it to manual, but somehow that update was subsequently reinstalled anyway, though with no perceptible negative effect. In the latest round, of 5 important updates—four Office and 1 Windows—I manually created a restore point first, then did each separately, saving the largest for last and creating another update manually before that. Just as well; that was the killer this time, though it was an Office update, about 20MB, I think.
    Again the symptoms in both cases have been identical. I have been using W7 since it came out and have never had any problem with updates.
    Any ideas?

  2. #2
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    Have you run full scans with Essentials and Malwarebytes?
    Have you checked what is started when your system is booted? Use a tool like WhatInStartup or Autoruns. Note: Autoruns produces an enormous amount of information. Pay attention to the Logon tab,
    Do you run any third party cleaning tools such as Ccleaner?
    Joe

  3. #3
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    For future reference, a regular system image backup to external USB disk would allow you to recover from such issues a little easier.
    There are plenty of free backup utilities that do the job - Aomei, EaseUsToDo, Macrium etc.

    cheers, Paul

  4. #4
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    I hesitate to suggest this, but is it possible your W7 is not genuine? But it seems unlikely that you would have got by this long without problems, so one possibility is that your W7 activation status has been borked somehow. There are many web sites with info on this, most look a bit dodgy, but this one at least suggest possible causes & cures:
    https://www.lifewire.com/fix-this-co...errors-4177421

    Before looking at that, you might check your activation status by running the Microsoft MGADiag tool. You could google that, but I found many links that simply point to a download you may be unsure of, so try here:
    https://www.raymond.cc/blog/checking...ng-it-genuine/

    where you will find some sensible discussion and a link . Raymond Chen is a well-respected MCP and I have found his info and links trust-worthy.

    HTH, Martin

  5. #5
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    Thank you all.
    JoeP517, I do use Ccleaner, but it is not the premium version. I check msconfig startup occasionally to check there. Would WhatInStartUp offer more info, and if so, what might I be looking for?
    Yes, I have run scans. I am reportedly clean.
    PaulT, as mentioned, I use Acronis 2019. I don't quite understand how restoring a fullsystem image would be easier than going into SafeMode and using a restore point, which actually takes only about 5 minutes (once the machine allows me to get to reboot).
    mngerhold, I assure you that my Windows is genuine. Besides fearing what a bootleg copy might contain, I pay my dues to Redmond and other software creators as necessary for their products, just as I would buying something from any reputable vendor.

  6. #6
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    Have you ever run Disk Cleanup?

    WhatInStartup will show more. Autoruns is the definitive tool. With either you should look for entries you don't recognize. You can post back about any if you aren't sure.
    Joe

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    Maybe it's time to ring MS and get them to have a look?

    cheers, Paul

  8. #8
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    Quote Originally Posted by Ulowin View Post
    mngerhold, I assure you that my Windows is genuine. Besides fearing what a bootleg copy might contain, I pay my dues to Redmond and other software creators as necessary for their products, just as I would buying something from any reputable vendor.
    I said I hesitated! Many people have ended up with illicit copies of software unwittingly, often due to unscrupulous suppliers. But what about the possibility that your activation status has become damaged? Try the MGA tool, it can do no harm.

  9. #9
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    Thanks for your clarification. I installed from a DVD purchased by my MS-loyal, top engineer neighbor. I have had virtually no problems all these years, and only about 2 nasties, both caught by my security software. I'll look up MGA.
    Last edited by Ulowin; 2019-01-11 at 14:58.

  10. #10
    New Lounger NotQuite's Avatar
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    I'm not a computer whiz by any means, but just wondering if this could have something to do with your problems.

    https://www.askwoody.com/2019/win7-e...ing-for-years/
    Regards,

    NotQuite, Not So Damp In Lotus Land

  11. #11
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    Continued issues

    It is beginning to appear that I will have to haul my PC to repair, but I thought I'd first set forth some issues here in case something may be fixed without that expense and time. I have spent the day without success.

    Since I can not get my the main symptom to disappear again -- i.e., internet connection icon in systray continually blue-circled, no access to system controls without going into safe mode -- attempts to access them simply hang -- I tried resorting to the W7 repair disc I had made 12/26 after apparently having everything back to normal following the initial problem occurrence following updates. No problem with the system startup reported, so I again tried a couple of restore points, and got the following dialogue:

    Rstrui.exe – Application error
    The instruction at 0xfb9aca53 referenced memory at 0x05912cc4. The memory could not be read.
    Click OK to terminate the program

    which I did, since no other option was offered. I have no idea what it means.

    I then tried the memory diagnostic tool, but, though it says that results will be displayed "after you log on" after it reboots, either it rebooted to run the repair disk again without showing any results, or, if I let the reboot prompt for booting from the CD time out ("press any key to reboot from CD"), it booted from the C drive and logging in just took me back to my normal user account, as normal except that no problems were fixed and no results from the memory scan displayed. I don't know what I'm doing wrong here.

    I suppose I can try replacing the entire disk image from an Acronis full backup that predates all this, and then using the latest backup just to restore files created since then. If the computer will allow me to do it; haven't tried that yet.

    (By the way, tried running Whatinstartup, but it just hung, and I had to close it with Task Manager.)

    Any ideas? Thank you, kind folks.

  12. #12
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    Make sure you have a current backup.
    Restore the system from a time pre-dating the issues.
    Restore your files from the latest backup.

    But you said that already.

    cheers, Paul

  13. #13
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    Preaching to the choir?

    Quote Originally Posted by Paul T View Post
    Make sure you have a current backup.
    Restore the system from a time pre-dating the issues.
    Restore your files from the latest backup.

    But you said that already.

    cheers, Paul
    My three-consecutive-day adventure has finally come to a resolution phase, with individual files to be restored from a recent back-up, since my C drive is now dated to 12/15, which is the last good back-up I had. I keep two back-up drives, one offsite, and in this case, the one that was a month old was my savior. With Microsoft's recent bevy of bad updates, being able to go back to that ended up as my last hope. Once I finish fresh back up, file restoration,, etc., I'll be posting back to ask which Windows and Office 2010 updates I may safely upload from the ones in my now manually-controlled cue.

  14. #14
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    First, I don't see how running a non genuine flagged Windows could slow down your machine to a crawl. However, the fact you lost your activation status might be due to HDD or RAM issues.

    I would suggest to have a look at the event logs. Once in Windows, click on Start and type event in the search box on the taskbar and choose View event logs (or press Windows+R, enter eventvwr.msc) and hit OK).

    You'll most certainly see a slew of scary messages, and possibly errors related to disk or memory.

    Use the opportunity to enable Verbose Status Messages (see https://www.thewindowsclub.com/enabl...essage-windows). It won't solve your problem but only enable you to follow Windows progress when starting or shutting down.

    Now, if you have too much trouble accessing Windows, you might want to enter your BIOS and look for diagnostic tools installed by your PC manufacturer.

    FYI, CCleaner maintains a list of your startup programs (Tools/Startup) and you can export it to a text file.

    I hope this message will be released by some mod soon enough for it to still be useful to you.

  15. #15
    Administrator Rick Corbett's Avatar
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    Quote Originally Posted by OtY3UIeX
    I hope this message will be released by some mod soon enough for it to still be useful to you.
    Apologies... This and your other posts have been approved. (As a new member you hit an automatic moderation limit by posting multiple posts within a short space of time. The moderation limit is to help the forum prevent spammers.)

    Please have a look at this post which explains major changes happening right this moment.

    As a result, many - if not most - Windows Secrets Lounge staff (all voluntary) are concentrating on becoming familiar with the AskWoody forum. Also, as a result of the changes, it appears Windows Secrets Lounge staff are no longer being auto-emailed about moderated posts... hence the delay.

    Hope this helps...

  16. The Following 2 Users Say Thank You to Rick Corbett For This Useful Post:

    Paul T (2019-01-23),satrow (2019-01-23)

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